February 7, 2012
 
Dataca
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  • Why Dataca Helpdesk?
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  • 'No Fix No Fee' Policy
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HelpDesk - Remote Support

The Fastest Way To Get Back Up & Running

Dataca Helpdesk provides you with a fast, affordable and convenient way of getting your computer issues solved. We help you get back up and running in minutes, and won’t send you broke in the process. In fact, we solve 90% of computer issues without ever coming onsite. Our qualified and experienced team of IT professionals will save you time and money while minimizing downtime and lost productivity. Dataca Helpdesk is the expert help you have really been looking for.

With Dataca Helpdesk you’ll enjoy:

  • Minimised downtime & lost productivity by having problems solved in minutes
  • No more waiting for a technician to come to your office
  • No waiting on hold or following complicated telephone instructions
  • Sit back and relax with our easy, hand-free support service
  • With Remote support, sit back and relax with our easy, hand-free support service
  • We help with Servers, PCs, Laptops, Networks, Email, Internet, Applications, Printer etc

The four ways you can receive help are:

Remote Control

With your permission a experienced and qualified IT engineer will securely connect to your computer over the Internet (or phone if you can’t get online) to interact with your computer to quickly diagnose and solve your hardware and software issues remotely. It’s like having an experienced IT expert onsite – except you didn’t wait hours for him to arrive.

Phone

When you can’t get online or would prefer to talk to our engineers, you can call our nationwide hotline. They are highly knowledgeable and professional and will talk to you in plain English. When your call is not able to be answered by a live technician you will be directed to our ‘No Hold’ callback system. You won’t waste your time on hold, nor lose your place in the support queue. The average callback period would be approximately 10 minutes.

Live Chat

Allows you to chat online with a technician to get your problem solved quickly.

Email

Email support is great when you have a specific ‘non urgent’ problem.

FREE Computer Repair Service Estimate
Take advantage of our FREE Service Repair Estimate on all jobs. You'll find out how we can help, how much it will cost and how long it will take.