Support & Maintenance Plans

We Proactively Prevent Problems & Unnecessary Expenses

Dataca offers Support & Maintenance plans aimed at businesses that place importance on the uptime and productivity of their IT systems. We will get your IT systems running at peak performance and help keep it that way. Whether you’re a small to medium size business without your own IT department, or you are a larger organization looking to outsource the maintenance of your infrastructure or parts of it to a reliable and professional IT team.  For a fixed monthly fee, we look after your technology systems becoming your IT department who proactively prevents problems and unnecessary expenses.

Whether you like it or not, technology systems cost money to keep running. Technology systems will always demand a certain amount of 'break-fix' work, but the more maintenance performed, the less break-fix work is required. You can spend your money in a reactive way, by constantly putting out fires and chasing your own tail, or you can better spend your money proactively preventing problems before they occur. By preventing crisis situations, businesses avoid the real cost of technology problems - downtime and lost productivity.

Our Support & Maintenance plans support Workstations, Network and Servers. We develop a customized plan to suit your unique business needs and budget.

DatacaVision - Remote IT Support & Management

When downtime and costly fixes is not an option you need the next generation of Remote IT Management services called DatacaVision. Far more than just fixing your problems, our qualified and experienced engineers in our Network Operations Centre will proactively monitor your business’s entire IT infrastructure, secure your systems, anticipate and prevent issues before they occur. When problems do occur, we are working on them in minutes using secure remote access. We fix 75% of problems within 20 minutes, 95% within the hour all without ever coming onsite. Let our team of experts manage your network, so you and all your staff can manage your business to become more productive and profitable. Read More.

Onsite Scheduled Visits

Alternatively through scheduled onsite visits, we will assign dedicated IT engineers that maintain your systems at times and intervals best suited to your needs.