Features
The Key Features of DatacaVision include:
24/7 Monitoring & Alerts
We provide 24/7 Monitoring of your servers, workstations, remote computers and network. We receive instant notification of problems or changes such as when critical servers go down, if its been compromised, if hardware changes, files change, software changes, windows error or events are triggered, policies are violated, CPU or memory load is unacceptable, hard disk space is running low, when applications and services are started, stopped or crashed; new devices are connected to the network, there has been unapproved network access and so on. These alerts warn us that there could be imminent danger if something is not corrected soon. This proactive monitoring allows us to proactively prevent problems, and if an issue is raised we can be on it in minutes.
Security
Security is recognised as an important priority by businesses yet many businesses still maintain poor security measures. With Dataca there is no reason for you to feel uncomfortable about Security despite the countless hackers, phishing, worms, viruses, Trojans, and other malicious software pose threats not only to your computers, but to the health of your business. Internet security threats expose your business to cost implications through the disruption of your IT infrastructure, loss of confidentiality, reduction of employee productivity, and potential risks through legal and compliance issues.
As hackers think of more creative way to wreak havoc having up to date protection is critical. By constantly monitoring activity, managing security software (firewall, virus, spyware), Windows updates, spam filtering, file share permissions, data backups and disaster recovery we help keep you one-step ahead of technology terrorists.
- Security Administration: We can help you develop and implement best practices in security to protect your confidential information and other assets from compromise.
- Security Software Management: Spyware is spreading at an epidemic rate with an estimated over 90% of computers connected to the Internet being infected. Anti-virus software is ineffective at protecting you from the latest spyware threats. We monitor, manage and report on your firewall, anti-virus, anti-spyware software to make sure it’s always running and updated.
- Spam Protection: Spam accounts for around 85% of all e-mail traffic. Spam costs your business time and money in tied-up mail servers, strained network resources, and decreased employee productivity. Spam also spreads viruses, worms, distributes spyware and phishing attacks, as well as leading unsuspecting users to malicious Web sites where further dangers await. Our spam filters are 98% effective at filtering away undesired messages to improve productivity, reduce financial losses and form a vital component of your overall network security strategy.
- Patch Management: When your network is at risk, so too is your business. Whether your servers, workstations or laptops span multiple locations we can keep your entire infrastructure up to date with the correct patches and security updates. Patch management is more than just scanning and applying patches. Although Windows allows for automated updates they often don’t work or work as they should. Often patches need to be deployed to a test environment where they can undergo an approval process before they are deployed into your infrastructure. Applying untested or incorrect patches to systems could do more harm than good.
Backup & Disaster Recovery
Your ability to adequately protect your critical data and quickly recover from a disaster can mean the difference between business survival and failure. Our backup, archive and disaster recovery solutions and procedures can protect your critical data from hardware or system failure, human error, software corruption, virus infection, theft and natural disasters. We minimise the financial and lost productivity costs associated with downtime and protect your business survival so you can be in business tomorrow.
Our services includes:
- Automated Offsite Backups of your critical data
- Regular Archiving of your data to help you meet your necessary legal, regulatory and other compliance needs
- Rapid Recovery of server and workstation data, programs, settings and preferences in minutes
- Rapid Relocations should fire destroy or natural disaster destroy your business premises.
See Alarming Statistics of Survival after Major Data Loss.
Preventative Maintenance
Performing preventative maintenance will get your IT systems running at peak performance and help keep it that way. Our proactive approach of regular maintenance complements our automated alert and monitoring of your systems to help prevent problems from occurring so that crisis situations are dramatically reduced or even eliminated. Your business can avoid the real cost of technology problems – downtime and lost productivity.
Our maintenance tasks clean, optimize, maintain, tracks and protects your systems. These tasks can be performed in the background or scheduled for hours where systems are unattended to ensure productivity is not affected.
Some of our maintenance tasks include: Detect & remove viruses, spyware and other malicious software, hard disk clean, check and optimize settings and system for better performance, apply updates and patches, ensure your system is adequately protected and review event log files. Our regular maintenance is done in preparation for your monthly “State of the Network” report card, which provides you with evidence and objective reporting our performance.
In addition we monitor and inventory all your PC assets so you know exactly what you have and we can use it as a basis to recommend and advise you on areas of improvement. We can even track your warranties and service agreements.
Asset Management & Inventory Reporting
Asset Management provides us with detailed knowledge of your systems. Without DatacaVision, asset management gets increasingly difficult as the network expands beyond the office building walls into multiple locations, mobile workers, and into employee homes. We know the exact hardware and software inventory of servers, workstations, network devices and mobile computers regardless of where they are located.
Accumulating, tracking, and analyzing this information over time allow us to easily root out potential and current problems, provide you with recommendations and solutions quickly and efficiently. You’ll gain a much clearer picture of what hardware and software you have, which can be used for software licensing compliance, performance trends, strategic and tactical advice.
Within minutes we can find out the current status of your system, which we can compare to historical data to build up a picture of how your network is changing everyday, and what trends are developing.
Helpdesk
With our team of engineers monitoring your computers 24x7 you can be sure most potential problems are anticipated in advance. However when you have an issue that you need resolved we offer a helpdesk service.
Dataca Helpdesk provides you with a fast, affordable and convenient way of getting your computer issues solved. We help you get back up and running in minutes, and won’t send you broke in the process. In fact, we solve 90% of computer issues without ever coming onsite. Our qualified and experienced team of IT experts will save you time and money while minimizing downtime and lost productivity. Dataca Helpdesk is the expert help you have really been looking for.
With Dataca Helpdesk you’ll enjoy:
- Minimised downtime & lost productivity by having problems solved in minutes
- No more waiting for a technician to come to your office
- No waiting on hold or following complicated telephone instructions
- Sit back and relax with our easy, hand-free support service
- With Remote support, sit back and relax with our easy, hand-free support service
- We help with Servers, PCs, Laptops, Networks, Email, Internet, Applications, Printer etc
The four ways you can receive help are:
Network Policy Enforcement
Implementing and enforcing access policies throughout your computing infrastructure is an important foundation for a secure computing environment. We can provide policy management and enforcement for files, network access and applications. Whatever the policy, it can be monitored and maintained by us at all times informing you proactively if there has been a compromise. For example you may not want any software to be installed on any machine without prior notification.
Easy Software Deployment
With a few clicks of the mouse we can help automate the deployment and installation of software applications and updates without physically touching ever computer. It doesn’t matter if your infrastructure is contained in the same building or it spans across multiple networks, locations or disconnected locations with home users.
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