Benefits
The Key Benefits of DatacaVision include:
Free Resources To Concentrate On Your Business
Many businesses cannot justify the cost of employing an IT manager. Therefore the task of IT support is handed to a member of the staff which distracts them from their day to day work and typically forces the company into a reactive “break/fix” method of constantly putting out fires. DatacaVision removes all your day-to-day IT support issues so you and your staff can concentrate on your business.
Prevent Problems Before They Occur
Using a 24x7 alert and monitoring system we define alarms that when triggered instantly notify our engineers, so we can take corrective action to prevent a problem from occurring or causing disruption. For example when your hard disk becomes 80% full we would be alerted so corrective action can occur to prevent it running out of space and ultimately crashing. By proactively preventing problems we help you avoid costly downtime through lost productivity, profitability, business and customer relations.
We can set alerts to be triggered for just about any scenario. For example when Windows® error or events are triggered, policies are violated, CPU or memory load is unacceptable, hardware changes, files change, software changes, critical servers go down, hard disk temperature is getting high, applications and services are started (stopped or crashed); new devices are connected to the network, there has been unapproved network access and so on.
Have Problems Solved In Minutes Not Days
While we proactively prevent most problems from occurring in the first place, when an issue does arise Dataca Helpdesk is here to offer you fast, affordable expert help. Using advanced remote support tools (remote diagnostics, screen sharing and asset management) our qualified and experienced engineers dramatically improve the troubleshooting and problem resolution process by finding and fixing your problems faster. Through Dataca Helpdesk we solve 90% of computer issues without ever coming onsite, with most issues being resolved within 20 minutes or less. As a result you receive better and faster help while saving time and money as we solve your problems remotely in minutes, and at a fraction of the cost of an onsite technician.
Avoid Costly Downtime While Reducing IT Costs and Operational Costs
We proactively prevent problems so you avoid crisis situations, costly reactive (“break/fix”) support, and the real cost of technology problems – downtime (lost productivity, profitability, business and customer relations). Because we manage the day-to-day issues your employees are not distracted by becoming “part time IT managers”. When problems do arise we solve them remotely over secure internet connection (or phone if you can’t get online) which means problems are solved faster but at a fraction of the cost of an onsite technician.
DatacaVision is available as a fixed “all inclusive” monthly fee which means you’ll enjoy the benefits of a budgeted line item, and your interests of having uptime and no problems is perfectly aligned with ours.
Greater Security - Reduces Risk, Improves Compliance
Hackers, phishing, worms, viruses, Trojans, and other malicious software pose threats not only to your computers, but to the health of your business. These security threats expose your business to cost implications through the disruption of your IT infrastructure, loss of confidentiality, reduction of employee productivity, and potential risks through legal and compliance issues.
As hackers think of more creative way to wreak havoc having up to date protection is critical. With DatacaVision you’ll enjoy higher levels of security and peace of mind that an expert team is constantly monitoring activity, managing security software (firewall, virus, spyware), Windows updates, spam filtering, file share permissions, data backups and disaster recovery we help keep you one-step ahead of technology terrorists.
Fast, Reliable & Efficient Network
We get your IT systems running at peak performance and help keep it that way. Our regular preventative maintenance makes your network faster, reliable and more efficient so you’ll enjoy greater uptime and productivity.
Improved Visibility
Each month you will receive a “State of the Network” report card which provides you with evidence and objective reporting on our performance. In addition you’ll have access to summary and detailed reports that will provide you with a clear picture of your networks performance and what assets (hardware and software) you have, which can be used for software licensing compliance, performance trends, strategic and tactical advice.
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